What it’s like to work with a designer

If you’ve ever thought about working with an interior decorator but felt unsure about what to expect — you’re not alone. For many, the hardest part is making that first call. Each designer has their own way of working so it’s a good idea to learn a little about process before starting a project. Here’s how we at HeartSing typically go about creating our Total Room Makeovers.

THE DISCOVERY CALL – It all starts with a short, friendly Zoom or chat to learn about your space and goals. You don’t need everything figured out (most people don’t!). If you’re overwhelmed, that’s exactly why I’m here.

A quick Discovery Call chat with Lana is a low commitment way to learn a little more.

PHASE 1: THE DESIGN CONSULTATION – This is where I get to know how your space flows and how you live in it. I ask thoughtful questions, because this is about more than beauty — it’s about well-being. Our thoughtfully crafted Project Prep Questionnaire will help guide our conversation and begin the brainstorming process.

PHASE 2: THE PRESENTATION – Here’s the real creative magic of the project, the Design Board — a one-sheet plan tailored to your style, needs, and budget. I consider all ten layers that go into a well-designed space – floor plan, finishes, color palette, flooring and rugs, large furniture, supporting furniture, lighting, window treatments, art, and accessories – and show them on one easy-to-understand sheet.

Above and below: HeartSing Design Boards such as this one show all ten layers of style one one sheet so you can visualize how colors, shapes, textures, and layers flow together.

PHASE 3: IMPLEMENTATION – In this practical phase, I handle sourcing, ordering, and project scheduling. I can also connect you with trusted painters, electricians, or carpenters — or happily collaborate with yours.

Here I am with a stack of boxes that will one day become a beautiful living room!

PHASE 4: INSTALLATION – Finally, we reach the most exciting part: Installation Day. I arrive with my team to place furnishings, hang art, and style the room to completion.

THE MAGIC OF LISTENING – Clients often say, “It’s amazing how you captured our style with just a few conversations.” That’s the magic of listening deeply. My goal is never to impose a style — it’s to help you discover and express your own in a way that feels elevated and personal.

Five star reviews like these are our goal with every project! See what other clients have to say about HeartSing here.

It all begins with a 15-minute call. If you’ve been thinking about how to make your home more inviting, let’s discuss the possibilities.